When it comes to telemarketing and customer care, Laura Olivieri is the friendly and professional presence that many clients encounter first at La Mercanti. With a degree in Modern Foreign Languages and Literatures and over a decade of experience since joining the company in 2008, Laura plays a pivotal role in shaping La Mercanti’s client engagement strategy.
Telemarketing: Building Bridges with Clients
Laura leads La Mercanti’s outbound telemarketing efforts with precision and empathy. Each call is more than just an opportunity to present La Mercanti’s exceptional products and services—it’s a chance to start a meaningful conversation with potential clients. Her goal is clear: to generate high-quality leads and pave the way for projects that truly align with each client’s specific needs.
Thanks to her excellent communication skills and active listening abilities, Laura turns every call into a genuine commercial opportunity, laying the foundation for long-term relationships.
Customer Care: Delivering Outstanding Service
Beyond the initial contact, Laura’s dedication to customer care stands out. Her patience, courtesy, and problem-solving skills make her an indispensable resource for clients seeking a seamless and enjoyable experience. Whether resolving concerns, providing detailed product information, or ensuring a smooth purchasing journey, Laura’s commitment to excellence is evident in every interaction.
A Multilingual Resource for an International Market
Fluent in Italian, English, and French, Laura brings her linguistic expertise to La Mercanti’s global operations. Her ability to communicate effectively across cultures makes her a valuable asset in serving clients from diverse markets.
Customer Care for International Clients
In addition to her telemarketing expertise, Laura is actively involved in providing customer care to French-speaking and international clients. She gathers essential details, prepares personalized quotes, and ensures clear and effective communication throughout the process. This requires not only precision and organization but also an ability to understand the unique needs of clients across different regions.
Why Laura is an Essential Part of La Mercanti
Laura Olivieri is more than a skilled professional—she embodies La Mercanti’s commitment to customer satisfaction. Her work goes beyond the ordinary, ensuring that every client feels valued, supported, and inspired.
Whether she’s introducing clients to a product, coordinating a commercial visit, preparing a customized quote, or providing after-sales support, Laura’s contributions reflect La Mercanti’s personalized, results-driven approach to client service.
Laura represents the heart of what makes La Mercanti a trusted partner: dedication to excellence, a focus on building relationships, and the ability to adapt to the evolving needs of an international market. With Laura on the team, La Mercanti continues to deliver not just solutions, but exceptional experiences for its clients.
About Antonio Consorti